Terms and Conditions

Where does the money go?

The price covers your accommodation, training, equipment and food for meals while at the Wildlife ACT camps.

The cost of a two week stay would break down as follows:

64% – Food, accommodation, project related transport and fuel costs, training, monitoring equipment and maintenance
7% – Marketing costs like Google Advertising
15% – Administration cost like salaries, office rental, phone calls and Internet connection.
9% – Tax
5% – Banking fees and currency exchange costs

How do you make a payment?

Once you have reviewed your quote and itinerary and are happy with everything, you can confirm your reservation with a 30% deposit. Your remaining 70% balance should reach us four weeks before you arrive. We will include full instructions about how to pay by Bank Transfer or Cheque when we reply to your application.

We will need the following details from you in order to make your placement as a conservation volunteer:

  • Full name
  • Date of birth
  • Gender
  • Nationality
  • Prior experience/travel
  • Background (current job/studies)
  • Next of kin contact details
  • Any allergies/medical conditions we should know about
  • Any specific dietary requirements (e.g. vegetarian)
  • Your confirmed arrival AND departure flight details
  • A small jpeg photograph of yourself, to attach to the transport schedule, as it is helpful for them to know who to look for at the airport. (Kindly resize photograph to no bigger than 200KB ).

Cancellation policy

Any notification of cancellation must be in writing. The date on which your letter or email is received by Wildlife ACT or its agents will determine the cancellation charges applicable. If you cancel your placement:

  • More than 90 days before arrival, we will refund any fees paid, less ZAR 5,000.00
  • Between 30 – 90 days before arrival (if ALL fees are paid up) we will refund 50% of your Full payment; if ALL fees have Not been paid, you will be liable for 50% of the outstanding balance.
  • Less than 30 days before your start date, no refund will be paid.more than 90 days before your start date, we will refund any fees you have paid us less ZAR 5,000 to cover our administration and marketing fees.

Booking Terms and Conditions

In order to confirm our clients’ reservation, Africa Conservation Team (t/a Wildlife ACT) requires a 30% deposit payment at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 30 60 days prior to the commencement date of your itinerary. Bookings made within 30 days prior to departure are subject to full prepayment at the time of confirming the reservation.

Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient.

Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Wildlife ACT account and that ALL bank charges are for the client’s account.

Privacy

Africa Conservation Team (ta Wildlife ACT) will keep all personal information you give us as strictly confidential and no personal information will be made available to third parties, unless obliged to do so by law or legal process. When you forward personal information including your name, e-mail address, mailing address and credit card details to us, Wildlife ACT will use a secure server to encrypt such information before it is received by us. Once we receive it, we will protect such information from unauthorised access and use.

This site may use “cookies” to customise it and make your visit to us more user friendly. Cookies cannot harm your computer in any way and are an industry standard. They are small text files that contain only information provided by you, the visitor, to the website. Furthermore, our users may configure their browsers to not accept our cookies. Wildlife ACT may send e-mail messages to our customers with news and special offers and users may, by return mail, indicate whether they would prefer not to receive any such mail in future.

Applicable Law

This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.